To minimise your exposure to end of contract charges, we suggest that you follow these guidelines.
On collection, the vehicle must be in a safe and roadworthy condition, with all of the appropriate keys, equipment and documentation available.
The vehicle must have a current MOT certificate. A charge will be levied for vehicles returned without a current MOT certificate as the finance company will have to
arrange for the vehicle to be collected by trailer and then have the vehicle tested before sale.
Vehicles should be serviced to manufacturer’s serviced schedules and have stamped service books to document this. The stamped book must be available for inspection
and returned with the vehicle. If the book has not been stamped or service invoices have not been provided as proof of servicing, the finance company will levy
a charge for incomplete and missing service histories.
A charge will be levied for spare keys and missing standard items e.g. satellite navigation discs that are not returned with the vehicle.
The vehicle should be sufficiently clean to allow a detailed inspection upon handover, this inspection does not form the basis of a re-charge it merely describes the condition.
The collection agent is not a qualified vehicle inspector and will not be able to tell you if damage falls outside the ‘Fair Wear and Tear’ conditions
It is in the interests of the customer to point out damage to the collection agent and retain a copy of the collection appraisal for their records.
Qualified assessors can only undertake a re-charge inspection in good light after the vehicle has been cleaned.
The finance company will charge for vehicles affected with unsatisfactory in-life body repairs that require re-painting to meet manufacturer’s standards.
The finance company may charge customers for damage not recorded on collection notes, when damage is obviously not new but has been missed by the collection agent.